Terms of Use - Gift Vouchers

We have three different vouchers that are not transferable across different parts of our business. Please refer to para 6 below and ensure that the voucher you are buying matches your redemption expectations.

1. These terms

1. These are the terms and conditions on which we sell gift vouchers.
2. Please read these terms carefully before you purchase a gift voucher. These terms tell you who we are, how we will take your payment, how the contract between you and us for your payment is formed, what to do if there is a problem and other important information. If you think that there is a mistake in these terms, please contact us to discuss.
3. Please note, some parts of these terms only apply to consumers and other parts only apply to business customers. We will make it clear if this is the case. You are a consumer if you are an individual acting for purposes that are wholly or mainly outside your trade, business, craft or profession. You are a business customer if you are acting for purposes relating to your trade, business, craft or profession, whether acting personally or through another person acting in your name or on your behalf.

2. Information about us and how to contact us

1. We are Knepp Castle Estate, trading as Knepp Farms LLP which is owned by the Burrell family. Our postal address is The Estate Office, Knepp Castle, West Grinstead, West Sussex, RH13 8LJ.
2. You can contact us by telephoning our customer service team on 01403 713230 by writing to our customer service team at safaris@knepp.co.uk or the address given in paragraph 2.1.
3. If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us when making your payment.
4. When we use the words “writing” or “written” in these terms, this includes emails.

3. Purchasing a voucher

1. To purchase a voucher, you will need to complete the checkout on our website and pay the voucher price in full.
2. The checkout will clearly state:

1. What type of voucher you have purchased (Safaris, Garden Tours & Camping, Wild Range Meat, or Wilding Kitchen and Shop)
2. The voucher amount
3. Please ensure all the information on the checkout is correct before agreeing to these terms and making payment.
4. All voucher sales are non-refundable.

4. If you are a business customer

1. This paragraph 4 only applies if you are a business customer
2. If you are not a consumer, you confirm that you have authority to bind any business on whose behalf you purchase a voucher.
3. These terms and the checkout process constitute the entire agreement between you and us and supersede and extinguish all previous agreements, promises, assurances, warranties, representations and understandings between us, whether written or oral, relating to its subject matter.
4. You acknowledge that in entering into the contract you do not rely on any statement, representation, assurance or warranty (whether made innocently or negligently) that is not set out in these terms or any document expressly referred to in them
5. You and we agree that neither you nor us shall have any claim for innocent or negligent misrepresentation based on any statement in the contract.

5. Price and payment

1. Our online checkout indicates the total price of the voucher you have chosen.
2. We accept payments made online through our website.
3. All voucher sales are non-refundable.
4. All vouchers are non-transferable and cannot be exchanged for cash.

6. Voucher Types

1. Knepp offers several distinct categories of gift vouchers, each exclusively redeemable against the specific services or products for which they were purchased. These vouchers are non-transferable and cannot be exchanged or applied across different categories.
1. Safari, Garden & Camping Gift Vouchers
1. Minimum spend of £20, and this can be added to in £5 increments.
2. 24-month expiry (valid for two years from date of purchase
3. Redeemable against all safaris, garden tours and camping (excludes all glamping and cabins)
4. The voucher can be redeemed multiple times, until the voucher amount has been depleted.
2. Wilding Kitchen & Shop Vouchers
1. Minimum spend of £20
2. Valid 48 hours after purchase, for 12 months.
3. This voucher is for use only at ‘The Knepp Wilding Kitchen & Shop’.
4. This voucher features a unique reference code which must be quoted at the time of booking and redemption. This voucher is non-transferable, cannot be expanded for cash and cannot be part redeemed.
3. Knepp Wild Range Meat vouchers
1. Minimum spend of £25
2. Redeemable against online Knepp Wild Range meat products.

7. Additional Terms & Conditions

1. Any bookings/purchases made using gift vouchers are subject to additional Terms and Conditions as set out in the following documents: https://knepp.co.uk/legal/.

8. Our rights to end the contract

1. We may end the contract for your voucher at any time by writing to you if:

1. we believe that your purchase may include illegal acts or activities, which might contravene our operating licenses, or we consider that your booking may damage the reputation or image of Knepp Castle Estate;
2. you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide services relating to your booking; or
3. You do not comply with any of the terms or any rules our staff make you aware of during your booking.
2. If we end the contract in the situations set out in paragraph 8.1, you will not be entitled to any refund of your booking fee.

9. If there is a problem with your voucher or the services we provide

1. If you have any questions or complaints about the services we provide, please contact us. You can telephone our team at 01403 713230 or write to us at safaris@knepp.co.uk.
2. If you are a consumer, the box below sets out a summary of your key legal rights in relation to your payment. Nothing in these terms will affect your legal rights.
Summary of your key legal rights
The Consumer Rights Act 2015 says
 you can ask us to repeat or fix a service if it’s not carried out with reasonable care and skill, or get some money back if we can’t fix it.
 if you haven’t agreed a price upfront, what you’re asked to pay must be reasonable
 if you haven’t agreed a time upfront, it must be carried out within a reasonable time.

10. Our responsibility for loss or damage suffered by you, if you are a consumer

1. This paragraph 10 only applies if you are a consumer.
2. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the booking process.
3. We are not liable for business losses and, accordingly, we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
4. We do not exclude or limit any liability for which it would be unlawful for us to do so, including but not limited to death or personal injury caused by our negligence, or for our fraud or fraudulent misrepresentation.

11. Our responsibility for loss or damage suffered by you, if you are a business customer

1. This paragraph 11 only applies if you are a business customer.
2. Nothing in these terms limits or excludes our liability for:

1. death or personal injury caused by our negligence; or
2. fraud or fraudulent misrepresentation.
3. Subject to paragraph 11.2 we will under no circumstances whatsoever be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, arising under or in connection with the contract for:

1. any loss of profits, sales, business, or revenue;
2. loss or corruption of data, information or software;
3. loss of business opportunity;
4. loss of anticipated savings;
5. loss of goodwill;
6. loss of or damage to property or vehicles belonging to you or your guests, however caused; or
7. any indirect or consequential loss.
4. Subject to paragraph 11.2, our total liability to you in respect of all losses arising under or in connection with the contract, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall in no circumstances exceed the aggregate value of the contract.
5. Except as expressly stated in these terms, we do not give any representation, warranties or undertakings in relation to your booking and the services we are to provide. Any representation, condition or warranty which might be implied or incorporated into these terms by statute, common law or otherwise is excluded to the fullest extent permitted by law.

12. How we may use your personal information

All personal information stored and used by us is done so in accordance with our Privacy Notice.

13. Other important terms

1. We may transfer our rights and obligations under these terms to another organisation.
2. This contract is between you and us. No other person shall have any rights to enforce any of its terms.
3. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
4. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.
5. If there is a conflict or inconsistency between these terms and the booking form, the booking form will take precedence.
6. If you are a consumer, please be aware these terms are governed by English law and you can bring legal proceedings in respect of your booking (and the contract) in the English courts. If you live in Scotland you can bring legal proceedings in respect of your booking (and the contract) in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of your booking (and the contract) in either the Northern Irish or the English courts.
7. If you are a business customer, your booking (and the contract) and any dispute or claim arising out of or in connection with it or its subject matter shall be governed by and construed in accordance with English law. We and you both irrevocably agree that the English courts shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with your booking (and the contract) or its subject matter.