Shop Manager

Job Title: Shop Manager – Knepp Wilding Shop

Location: Knepp Wilding Shop, Horsham, West Sussex

Salary: £30,000 – £40,000 pa. Depending on experience. Additional bonus linked to KPIs.

Job Type: Full Time, Permanent

Hours: Approximately 40 hours per week. Core hours are five days a week normally on a fixed rota. As a manager you are expected to help run occasional high-profile evening events and work out-of-hours when necessary.

About us:

Knepp is a pioneering rewilding project and the subject of the bestselling book and feature film, “Wilding” by Isabella Tree. Since starting rewilding 25 years ago, rare and endangered species have found sanctuary here and the sheer abundance of life is astonishing. Knepp’s dynamic and rebounding ecosystem is a story of hope, showing how nature can bounce back if we let it. Now, thousands of nature-lovers come here to explore this wild, changing landscape.

Our shop is the entranceway to Knepp and an exciting landscape in itself, with over 1000 product lines that showcases the very best of planet-positive produce and gifts. With sustainability at its core, the shop offers beautiful lifestyle products and gifts that inspire a wilder way of living. We also stock our own regenerative meat, grown in the rewilding project, as well as fresh produce from our onsite organic market garden.

We are looking for an engaging and passionate Shop Manager to join our team and help take the shop in exciting new directions, including possibly an online presence. If you’re excited by sustainability, community and beautiful products, this role is for you.

About the role:

• Managing a small team of shop assistants, providing effective and inspirational leadership of your team, ensuring delivery of excellent customer service
• Replenishing stock, liaising with suppliers and our sourcing team to maintain orders in line with demand
• Managing of stock, overseeing stock rotations, deliveries, and organising of storage and stock counts
• Ensure wastage is kept to a minimum, closely monitoring short-dated stock, and liaising with the kitchen to utilise fresh stock that doesn’t sell
• Maintaining beautiful and organised shop displays
• Help instigate and run events that promote sales and our mission through events in the shop (author evenings; table takeovers; children’s events etc)
• Assist the buyer with recommendations to ensure a relevant and ever-changing range

About you:

We are looking for an individual with previous management experience who understands customer service.

The ideal candidate will have:

• Positive can-do attitude, proactive and a good team player who works well with our team of managers across the site (restaurant market garden etc).
• Sound project management and planning skills
• Natural leadership skill
• A passion for sustainability and produce

Essential Experience:

• Management
• Retail sales
• Supervising experience
• Customer service

Licence/Certification:

• Driving Licence (essential – we are a rural site)

Working at Knepp:

• Employee discount in our restaurant and shop
• Company pension
• 28 days paid holiday
• Manager bonus tied to KPIs
• Free camping
• Free on-site parking

Please click APPLY to submit your CV for this role.

Overseas candidates will NOT be considered for this role. We are not sponsoring Visa’s at this time, so please refrain from applying unless eligible to work in the UK

Candidates with the relevant experience or job titles of: Retail Shop Manager, Retail Manager, Shop Manager, Retail Coordinator, Retail Management, Shop Team Leader, Retail Sales Manager, Sales Manager, Retail Store Manager, Store Manager, General Shop Manager, Retail Store Coordinator, Retail Store Leader, Retail Shop Coordinator may also be considered for this role.