Knepp Wilding Shop – Shop Assistant

Location: Knepp Wilding Shop, West Sussex

Salary: £12.50 per hour

Job Type: Part Time, Contract

Hours: 32 Hours minimum over 4 days a week, Monday – Sunday.

About the shop:

Knepp Wilding Shop is a sustainable food and lifestyle retail space. We are open 9am – 5pm, 7 days a week, and is the entry point to Knepp. The 3500-acre Knepp estate is home to the oldest lowland rewilding project in the UK. Our shop has hundreds of beautiful products inspired by nature, our own organic produce grown regeneratively in our onsite market garden, and Wild Range Meat from our Rewilding Project. We are committed to being as sustainable and ethical as possible, although we are by no means perfect.

About The Role:

We are looking for a friendly and well-rounded retail assistant that has a passion for sustainability and delivering exceptional customer service to join our dynamic and hardworking team.

You will be the face of our vibrant retail space, at the entrance to the Knepp Rewilding Project and Wilding Kitchen. You will be manning our tills and service points, answering questions about the wider project and ensuring every visitor to Knepp has a memorable experience. You will be confident in handling fresh and ambient food stock as well as lifestyle products from over 120 suppliers, keeping shelves well stocked and displays seasonal and inviting. You will be supporting with administrative tasks such as stock taking and stock record management on our till software, EPOS.

If you thrive in fast, paced, busy environment whilst keeping attention to detail and love engaging with customers about nature and all things rewilding, we’d love to hear from you.

Key Responsibilities:

Customer service:

• Serving customers on our stills, processing transactions, taking payment and being confident with our till software. Training will be provided with this.
• Answering questions about stock availability, products / suppliers and artists as well as the Rewilding Project and Knepp’s other areas such as wildlife, walking routes, safari offerings, garden tours and Wildland Foundation.
• Create engaging customer relationships, through sharing genuine experience, personal interests and passion for wildlife and nature.

Stock / Products:

• Ensure that the shop floor is always fully stocked through effective use of our replenishment systems.
• Supporting the processing of deliveries, stock management and back of house stock administration with diligence and attention to detail.
• Working in our warehouse, handing large crates of produce from our market garden, butchery and other suppliers.
• Ensuring visual merchandising and presentation of products is in line with our guidelines.

Operations:

• Ensure all health and safety policies are always adhered to, ensuring all checklist are completed, including but not limited to, bathrooms, on-site dog wash, warehouse and the store. Training will be provided.
• General housekeeping in front and back of house. Supporting operations in our warehouse which acts as a distributor to other Knepp outlets.
• Being flexible to complete new and ad-hoc tasks in a fast paced and dynamic environment.
• Contribute to the continuous improvement of operations, always seeking better more efficient practices and feeding back on potential changes.
• Support the delivery of events in store and at the Knepp Wilding Kitchen, such as Author Talks and Art Exhibitions.

Our Ideal Candidate:

• A strong understanding of exceptional customer service.
• Previous experience in a customer focused role.
• Knowledge of retail operations or a strong willingness to learn.
• You share our love of nature and our brand values.
• You are a people person. You genuinely like talking to others, are outgoing and approachable. You bring a sense of fun, enthusiasm and passion to everything you do and work well on your own and as part of a team, taking direction from senior team members.
• Adept at working under pressure and enjoys challenges.
• Driving licence and a vehicle for driving to and from work
• All applications must have the full time right to work in the UK at time of application.

Working at Knepp:

• 20% off in Wilding Shop & Kitchen
• Free camping at Knepp Campsite
• Complimentary safari in our Rewilding Project
• Pension
• Statutory sick pay
• Free Hot Drinks

To apply:

Please follow this link to apply and follow the application instructions.

The application involves sending a copy of your CV and a short covering letter, explaining how your experience, qualities and values align with the job description and person specification.

Deadline: 28 February 2026